Payments
Deposit not received? Here is how to fix it
If your deposit was deducted but not credited, do not panic. Most cases resolve quickly once you check a few things and share the transaction ID with support.
First checks
- Refresh your balance and check the transaction history.
- Confirm the amount met the minimum and did not exceed a limit.
- Make sure the wallet name matches your account.
Give it a few minutes
Wallet deposits are usually instant, but heavy traffic can add a short delay. Wait a few minutes before acting.
Contact support
If it still has not arrived, save the transaction ID and screenshot, then contact live chat with the details so they can trace it.
Key takeaways
- Check history, limits and name first.
- Allow a few minutes for delays.
- Keep the transaction ID for support.
FAQ
Deducted deposits are usually traced and credited once verified with the transaction ID.
Live chat is typically the quickest way to resolve deposit issues.
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